These Terms and Conditions apply to all Traveler’s Caffe LLC travel arrangements to Europe, South and Central America, and the US, including tour programs, hotel accommodations, transportation services, excursions, and any other services provided to the client, other than cruises. By and purchasing travel with Traveler’s Caffe LLC, the TRAVELER and TRAVELER’S AGENCY accepts all terms and conditions herein.
Rates are based on land only services, and do not include U.S. domestic airfare or international airfare to or from the U.S. Land-only rates are guaranteed upon receipt of deposit (see payment schedule below). Printed rates found on our website or promotional materials are for informational purposes only are subject to change without notice. Final rates on all travel services are only guaranteed at time of deposit or payment. Quotes sent are subject to availability of attractions, dates selected, and fluctuations in pricing based on demand, etc.. We will make every attempt to honor rates quoted, but in the case the rate is no longer available, a new quote will be provided to the TRAVELER for their approval before any services are booked on their behalf.
The TRAVELER or TRAVELER’S AGENCY (herein referred to as AGENCY) has agreed to pay the applicable RATES provided by TRAVELER’S CAFFE LLC (herein referred to as TRAVELER’S CAFFE) providing the opportunity for the TRAVELER or AGENCY to purchase travel services from TRAVELER’S CAFFE, inclusive of all inclusions set forth to the TRAVELER/AGENT at the time of confirmation. A $200 non-refundable deposit (per person) is due in order to confirm travel packages. Hotel only reservations require 100% payment at time of confirmation. Flight bookings also require 100% payment at time of service.
For travel packages, the remainder of the payment is due 60 calendar days prior to the date that the TRAVELER is scheduled to begin TRAVEL SERVICES. If payment for the full invoiced amount is not received on or before the due date, the TRAVELER’s services may be cancelled.
Travel Planning Fees are collected for customized programs for an agreed upon amount at time of initial consultation between the TRAVELER and TRAVELER’S CAFFE. This fee is non-refundable and will be applied towards the final cost of a travel package or travel services when the client confirms a booking. If no booking is confirmed, an outlined itinerary will be provided to the TRAVELER at no additional cost.
TRAVELER’S CAFFE reserves the right, in its sole discretion, to reject an individual at any time prior to departure, or to cancel the TOUR in which a TRAVELER is scheduled to participate. In the unlikely event of such a cancellation by TRAVELER’S CAFFE, or if a TRAVELER has been rejected, the total amount paid to TRAVELER’S CAFFE will be refunded, unless the cancellation is due to non-payment of the total invoiced amount by the payment due date or is due to governmental action beyond TRAVELER’S CAFFE’s control, in which case the amount refunded will be reduced to the extent TRAVELER’S CAFFE has incurred expenses in organizing the travel arrangements. Other than such a refund, TRAVELER’S CAFFE will not be responsible to a TRAVELER or AGENCY for any other refund, costs, interest, liability or damages of any kind, including but not limited to airline tickets, visas, pre or post night accommodations, etc.
If TRAVELER cancels for any reason, he or she or his AGENCY must notify TRAVELER’S CAFFE in writing. The cancellation will be effective upon TRAVELER’S CAFFE’s receipt of the written notification by email. TRAVELER’S CAFFE incurs substantial administrative and planning costs prior to the departure of TRAVELER. Therefore, regrettably, if TRAVELER cancels his or her participation in the TRAVEL SERVICES, funds paid by TRAVELER to TRAVELER’S CAFFE can be refunded only as set forth below.
If cancellation and payment policies differ for any reason from those listed below for specific travel packages or travel services, the traveler will be notified prior to confirmation of services.
If TRAVELER cancels 31 days or more before TRAVEL start date, TRAVELER may apply the deposit to another TRAVEL date to be scheduled to depart within 365 days of the original scheduled start date, subject to space availability, minus a $50 change fee per person. The deposit cannot be applied to another TRAVEL SERVICE if cancellation is received 30 days or less before TOUR start date. Re-bookings on new travel dates are subject to new pricing at time of request.
If the cancellation is effective and a re-booking is not requested, the following penalties will apply:
No refunds will be made for unused portions of the TOUR for any reason.
For flights booked through TRAVELER’S CAFFE, note that an air consolidator is being utilized, which may have its own set of rules. Generally, the following applies:
The TRAVELER is solely responsible for any airfare or other travel fees, charges, expenses or penalties that might result from any cancellation of or change in the TRAVELER’s TOUR, whether the TRAVELER cancels the TOUR or it is cancelled or altered by TRAVELER’S CAFFE.
It is very important that a TRAVELER/AGENCY understands the cancellation policy. If it is not clear, the TRAVELER should ask for clarification. Please note that some hotels may have different cancellation penalties than those listed here in; if this should arise those cancellation penalties will be communicated to the TRAVELER/AGENCY at time of booking. TRAVELER’S CAFFE cannot make exceptions to this cancellation policy for any reason, including medical emergencies. Travel Medical and Emergency Medical Evacuation insurance is automatically included in the ARILINE ticket (please check with your airline’s policy for full details). TRAVELER’S CAFFE STRONGLY URGES THE TRAVELER TO PURCHASE ADDITIONAL TRIP CANCELLATION INSURANCE.
Hotel only reservations may be subject to different payment and cancellation policies and such policies will be disclosed to the TRAVELER prior to confirmation of services. The TRAVELER adheres to these new cancellation policies and payment terms when paying for such services.
Changes to type of TOUR or start date by TRAVELER or AGENCY are considered a cancellation and are subject to the Cancellation and Refund policy found herein. TRAVELER changes may be subject to additional airline, TOUR or hotel fees should the original rates no longer be available for the revised travel dates.
The TRAVELER is required to have a passport valid for six months after the return from their TOUR and it is TRAVELERS responsibility to obtain the required visas if applicable. TRAVELERS holding a passport from a foreign country, green card, U.S. visa, or special-use passport are solely responsible for understanding the limitations imposed on their passport, green card, U.S. visa, or special-use passport regarding re-entry back into the United States. TRAVELER’S CAFFE cannot be held liable for a TRAVELER who is refused service by any air carrier or entry into any country because of a restricted visa or passport or denial of a visa by any country’s consular services. In the event the TRAVELER is refused entry to the country of travel because of visa or passport issues or denial of a visa, applicable cancellation penalties apply.
TRAVELER is responsible for having on his or her person proper documentation to enter each country of travel as applicable as well as to re-enter the United States, and proper documentation to travel via a third country (if applicable).
We make every effort to operate the TOUR as outlined in the itinerary pages. However, circumstances beyond our control may require an adjustment to the TOUR or its inclusions. We strive to avoid such changes, but must reserve the right to make such modifications when necessary. Every attempt will be made to replace such changes or cancellations of tour components with a comparable substitution. If a TRAVELER cancels his or her participation in the TOUR because of a TOUR change, normal cancellation penalties will apply.
We reserve the right to substitute hotels and other booked services if necessary.
TRAVELER or AGENCY must report any disability requiring special attention at the time a reservation is requested. TRAVELER’S CAFFE will make reasonable attempts to accommodate the special needs of such TRAVELERS, but does not guarantee this, and is not responsible for any denial of services by airline carriers, hotels, transportation agencies, and other independent suppliers. TRAVELER’S CAFFE regrets that it cannot provide individual assistance to a TRAVELER for walking, dining, getting on and off motor coaches, ships and other transportation vehicles, or assist with other personal needs. TRAVELERS who need such assistance must be accompanied by a qualified companion who is also a TRAVELER on the TOUR. Countries outside the US can sometimes be difficult to maneuver for persons with disabilities.
It is the responsibility of each TRAVELER to become informed about the most current travel advisories and warnings by referring to the U. S. State Department’s travel website at travel.state.gov or by calling (888) 407-4747. In the event of an active State Department Travel Warning against travel to the specific destination location(s), should a TRAVELER still choose to travel such TRAVELER assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.
TRAVELER’S CAFFE, its employees, shareholders, directors, successors, agents and assignees, does not own or operate any entity which provides goods or services to the TRAVELER. TRAVELER’S CAFFE purchases transportation (by coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors. As a result, TRAVELER’S CAFFE is not liable for any negligent or willful act of any such person or entity or of any third person. In addition and without limitation, TRAVELER’S CAFFE is not responsible for any injury, financial or physical loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time. There are many inherent risks while traveling, which can lead to illness, injury, or even death. These risks are increased by the fact that these trips may take place in remote locations, far from medical facilities. Guest assumes all such risks associated with participating in these trips.
